Privacy Policy – Megalume

Last updated: September 16, 2025

Megalume operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. By using or accessing the Services, you agree to the practices described in this Privacy Policy.

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Personal Information We Collect

“Personal information” means any information that can identify you or be linked to you. We may collect:

• Contact details (name, billing/shipping address, phone number, email)

• Account information (username, password, preferences, settings)

• Transaction details (items viewed, added to cart, purchased, returned, exchanged)

• Communications (messages or inquiries you send us)

• Device & usage information (IP address, browser, device type, network data, interactions with our Services)

🔒 Note: We do not collect or store your payment or card details. All payment information is processed securely by Shopify or trusted third-party payment providers.

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How We Collect Information

We may collect your information:

• Directly from you (when you create an account, place an order, or contact us)

• Automatically (via cookies, analytics tools, or when you browse our website)

• From service providers (such as Shopify for payment processing and order fulfillment)

• From third parties or partners (such as marketing or advertising platforms)

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How We Use Your Information

We use your information to:

• Provide and improve the Services (process orders, fulfill shipping, handle returns)

• Personalize your experience (recommendations, saved preferences)

• Communicate with you (customer support, updates, order notifications)

• Marketing and promotions (emails, ads, offers, product news)

• Security and fraud prevention (protect your account, detect suspicious activity)

• Legal and compliance purposes (where required by applicable law)

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How We Share Your Information

We may share your information with:

• Shopify and service providers (IT, analytics, shipping, customer support)

• Business partners and advertisers (for marketing and promotions)

• Our affiliates or within our business group

• In business transactions (such as mergers, sales, or acquisitions)

• Legal or regulatory authorities (when required by law)

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Third-Party Links

Our Services may contain links to third-party websites or apps. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

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Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

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Security and Data Retention

We take reasonable measures to protect your information but cannot guarantee 100% security.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

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Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• The right to access your information

• The right to update or correct inaccurate information

• The right to request deletion of your information

• The right to opt out of marketing communications

You can manage your preferences by contacting us at info@megalume.com or +44 7877 193936.

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International Data Transfers

Since we serve customers worldwide, your information may be transferred and stored in other countries. We take steps to ensure it remains protected.

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Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last updated” date at the top of this page.

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Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

📧 info@megalume.com
📞 +44 7877 193936
📍 Megalume
17 Ranelagh Road,
London, England, E6 2SJ