Return & Refund Policy – Megalume

We want you to be happy with your purchase. If for any reason you’re not satisfied, we’re here to help.

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30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at info@megalume.com or call us at +44 7877 193936.

Returns must be sent to the following address:
Megalume Returns
17 Ranelagh Road,
London, England, E6 2SJ

Items sent back to us without requesting a return first will not be accepted.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and provide a replacement, repair, or refund where appropriate.

You can reach us at info@megalume.com or +44 7877 193936.

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Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalised products

• Personal care items (e.g., beauty, hygiene products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us at info@megalume.com or call +44 7877 193936.

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Exchanges

The fastest way to get what you want is to return your item (once approved) and place a new order for the desired product.

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International Orders 🌍

We ship worldwide. Customers outside our home country can also request returns within the 30-day window under the same eligibility conditions.

Please note:

• Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

• Shipping costs are non-refundable.

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Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

• Your bank or card issuer may take additional time to process and post the refund.

• If more than 15 business days have passed since approval and you have not received your refund, please contact us at info@megalume.com or call +44 7877 193936.

📞 Customer Support: +44 7877 193936
📧 Email: info@megalume.com